Shipping & Returns
Shipping rates & time
Enjoy complimentary tracked shipping within New Zealand on orders over $60; otherwise, a shipping fee of $8.
As each piece is made in a slow and thoughtful process, please allow 3-5 business days to be fulfilled, with an additional 1-2 business days for delivery. Rural addresses or holiday periods may require an extra 2 days for shipping. This may take longer during peak-season periods. If you want your order to arrive on time, we recommend you plan it well in advance.
Click and Collect, from our Wellington studio is welcome and free; this option is available at checkout.
Once your order is fulfilled, you will receive a "ready for collection" email notification with the details. Please contact us by either email or phone once you have received this notification to arrange a pickup time that suits you - info@saskiaeve.co.nz / 021 325 604
Postal service: NZ Couriers
Returns & refund policy
As each item is handmade and unique in its own form, we are currently not accepting refunds or exchanges for change of mind.
Should you want to return a product, claim for a refund, a credit or a replacement product to be sent out, it would be because of one the following reasons:
You received the wrong product, or your product was damaged in transit.
Please contact us immediately within five business days of your delivery with photos to info@saskiaeve.co.nz and we will look at replacing your item(s).
We will send you a return courier ticket to have the goods returned to us. We recommend keeping the packaging and protective materials to send the item back. If your item arrives broken or damaged, We do not assume responsibility for packages containing returns that are lost in transit or packaged poorly so please pack them up well so they can be safely returned to us :)
Refunds will be made the same way the initial order was made. We will assess the item upon return to ensure that these requirements are met before your refund is processed.
All returns must be made within five days of receipt of goods. Please email info@saskiaeve.co.nz to advise any problems so we can fix them quickly.